Privacy Policy


THE ONLINE WILL SERVICE LTD is committed to protecting you and your family's personal information when using our website. Set out below is THE ONLINE WILL SERVICE LTD's privacy policy. If we make any changes to the policy they will be updated on this site. If you have any enquires or concerns about this privacy policy please contact THE ONLINE WILL SERVICE LTD at the address detailed below.

We request that you please review our Privacy Policy before submitting your personal information. By accepting the Privacy Policy and the Terms and Conditions during registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this privacy statement.

Who we are

In this privacy policy, references to "we", "us" and "our" refer to THE ONLINE WILL SERVICE LTD. References to "our website" or "the website" refer to

What information THE ONLINE WILL SERVICE LTD may collect

  1. Any personal information you knowingly provide us with through online account registration/maintenance, third parry input, policy applications, requests for further information, general forms and our email, such as your name, address, telephone number, email etc.
  2. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  3. Your IP address - this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor the usage of the website.

How THE ONLINE WILL SERVICE LTD will use the information collected

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customised experience. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your request and/or to provide you with continued customer service and efficient administration.
  2. To monitor and continue to improve the services THE ONLINE WILL SERVICE LTD offers and to advertise, market or bring to your attention, goods or services which THE ONLINE WILL SERVICE LTD considers may be of interest to you. In such cases, you will be offered the option to opt in/out of any marketing activity.

Will THE ONLINE WILL SERVICE LTD share the data collected with anyone else?

THE ONLINE WILL SERVICE LTD may share your information with relevant THE ONLINE WILL SERVICE LTD Group companies and product suppliers and other third party organisations for administrative purposes relating to products that you have purchased through THE ONLINE WILL SERVICE LTD. Third party organisations will not be allowed to use your personal information for their own purposes and marketing activity.

We will not transfer your personal details to the other websites linked to THE ONLINE WILL SERVICE LTD Limited. However, you may, in the process of requesting further information or procuring a product/service have to give your details to the third party. We will not be held liable for any misuse of your information by the third party. We urge you to check the third party's Privacy statement before passing on your information to them.

THE ONLINE WILL SERVICE LTD may be required to disclose personal information or documents about you if required to do so by law in the prevention of criminal activities in accordance with UK legislation.

Data Security

Your information is stored on our servers and is treated as an asset that must be protected. We use advanced tools to protect your personal information against unauthorised access and disclosure. However, we cannot be held responsible if your information is illegally accessed from our website. Although we work very hard to protect your privacy, we cannot guarantee that your personal information or private communications will always remain private. We recommend you always sign off when you finish using a shared computer.

Cookie Policy

This site uses Google Analytics, which uses cookies, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for THE ONLINE WILL SERVICE LTD. No personally identifiable information about visitors to our site is sent to Google. Full information about the cookies stored by Google Analytics can be found here. If you wish to opt-out of Google Analytics, you can download and install a plugin for your current web browser, which can be downloaded here. Otherwise, by using the THE ONLINE WILL SERVICE LTD site you give your consent for cookies to be stored on your device. We also use You Tube and Twitter widgets on our site which store cookies, however, the cookie information from each of these sites is usually anonymous and cannot identify you personally, unless you have also currently logged in to those 3rd-party systems. Full information about the cookies stored by Twitter can be found here and for YouTube, here. Most browsers can be programmed to reject, or warn you before downloading cookies; information regarding this can probably be found in your browser's 'help' facility.

Other websites

This privacy policy only covers this website. THE ONLINE WILL SERVICE LTD's website contains links to third party websites which are controlled and operated by parties other than THE ONLINE WILL SERVICE LTD. Such links are provided for your convenience. THE ONLINE WILL SERVICE LTD does not exercise any control on such websites, and is not responsible for their content. When you access the linked third party websites, you do so at your own risk and are bound by their Terms and Conditions. We encourage you to read the same and also the Privacy Policy before you use the website. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. We will not be held liable for any misuse of your information or misconduct by the third party.