Complaints Procedure

  1. If you wish to make a complaint, you will contact Bill Thomson, Director, The Online Will Service Ltd., Springfield House, Laurel Hill Business Park, Stirling, FK& 9JQ.
  2. In the event of a customer complaint, you will acknowledge receipt of the complaint to the customer within 48 hours and will pass it immediately without further comment to the customer to Bill Thomson, Director, The Online Will Service Ltd., Springfield House, Laurel Hill Business Park, Stirling, FK& 9JQ. Any breach of this condition will result in cover under TOWS Professional Indemnity being withdrawn.